Field Services Engineer - Recent Graduate

Proconex•Royersford, PA

About The Position

The Field Services Engineer will play a crucial role in providing technical support for control systems, which includes setup, installation, startup, commissioning, and post-startup assistance. Candidates should possess a strong eagerness to acquire experience with DCS/PLC systems (both hardware and software), troubleshooting capabilities, and a solid understanding of computers operating on Microsoft Windows/Server systems. This position also offers valuable learning experiences related to virtual system architectures such as VMware and HyperV, various bus technologies (Fieldbus, ASi, DeviceNet, and ProfiBus), field instrumentation, and third-party communications (serial or Ethernet). A foundational knowledge of industrial electrical and wiring practices will be advantageous. The Field Services Engineer may also provide support for hardware beyond DeltaV, including Open Enterprise Systems, ROC, field and plant wireless systems, as well as PLC and instrument calibrations.

Requirements

Bachelor's degree in Engineering, Computer Science, or a related technical discipline. Candidates with an Associate's Degree or graduates of relevant trade school programs will also be considered.
Strong verbal and written communication skills, with the ability to interface effectively with customers, internal Proconex groups, and Proconex management.
Candidates must thrive in a dynamic work environment that demands flexibility and adaptability, providing numerous opportunities for continuous learning, training, and professional growth.
Candidates must be legally eligible to work in the United States without company sponsorship.

Responsibilities

Preventative Maintenance: Conduct periodic system reviews for Proconex service contract customers, which may be monthly, semi-annual, or annual. The scope of work is defined in the customer service agreement, and tasks will be performed according to the Preventative Maintenance SOP/checklist. A report will be delivered within five days of the review, ensuring adherence to schedule and budget requirements.
Demand Services: Engage in small project work, typically ranging from one day to three weeks of service. The scope of work will vary, encompassing system setup/build, upfront project activities, surveys, or minor control/graphic modifications.
DeltaV Version Upgrades: Assist in executing version upgrades for the DeltaV system, which includes developing migration plans, migrating the DeltaV database and graphics, building out the DeltaV system, and providing onsite support. This may involve both physical and virtual machines (VRTX, VMware), with an emphasis on meeting schedule and budget requirements.
Project Services: Support project teams in building out computers according to design specifications, assist with customer factory acceptance testing, perform system installations, and support site acceptance testing, as well as loop checkout, commissioning, and startup. Meeting schedule and budget requirements is essential.
Emergency Support: Provide after-hours support for contract customers, including scheduled on-call 24/7 pager support. It is critical to return customer calls within 15 minutes, perform remote diagnostics over the phone for up to 30 minutes, and respond onsite within four hours if necessary.
Other Activities: Develop and cultivate relationships with service contract customers to become a trusted advisor. Assist with sales and proposal support.

Benefits

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.
Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

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