Field Services Engineer II
About The Position
As a Field Service Engineer (FSE) at Omnicell, you'll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You'll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro-mechanical and software-integrated solutions. This role offers autonomy, hands-on problem-solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy. Why Join Omnicell? Your work helps frontline healthcare professionals deliver safer, more efficient care. You'll be part of a mission-driven team that values innovation, precision, and service excellence. This is a great opportunity for professionals who thrive in fast-paced environments, enjoy solving complex problems, and want to make a meaningful impact in healthcare.
Requirements
- Bachelor's Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR
- seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Nice To Haves
- Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Systems, or anything similar etc.
- Experience working in a high volume environment that requires 24/7 on call support
- Passion for trade based work
- Bachelor's Degree in Engineering/Technology or related discipline
- Experience working in a hospital environment
Responsibilities
- Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell's automation solutions.
- Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
- Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
- Enhance product performance through actionable field feedback that informs continuous improvement.
- Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
- Elevate team capability by mentoring junior technicians and sharing best practices.
- Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
- Empower end users by delivering basic product training and ensuring confidence in system usage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
