Field Services Engineer II

Meso Scale Diagnostics, Llc.

5d

About The Position

POSITION SUMMARY: The Field Service Engineer II is responsible for installation, preventive maintenance, repair, and all other instrument services for MSD equipment in their assigned region. Extensive travel is to be expected, both within their territory and elsewhere as required. DUTIES AND RESPONSIBILITIES: • Perform Installation, Operational and Performance Qualification (IQOQPQ) of MSD instruments at customer sites. • Perform preventive maintenance and repairs on MSD instruments in the field. • Troubleshoot issues and remotely assist customers via phone and email. Perform unscheduled maintenance if necessary. • Review and understand instrument logs in order to determine root cause of failures and develop written POAs for follow-up visits. • Assist with training new hires Assist in developing and delivering updated training packages as needed. • Maintain documentation to include but not limited to procedural manuals/workflows and training manuals. • Assist team members with more complex repairs. Serve as senior team member to review escalated cases. • Maintain accurate and up-to-date records for services rendered. • Specific duties may vary depending upon departmental requirements.

Requirements

• Associate degree in an engineering discipline.
• Minimum 6 years of experience in field service.
• Experience in the life science drug discovery marketplace.
• Experience using basic hand tools and inspection equipment required.
• Working knowledge of instrument repair with a strong understanding of mechanical & electronic dynamics.
• Thorough knowledge of ISO Standards and Good Manufacturing Practices.
• Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion.
• Excellent oral, written communication and interpersonal skills. Effectively communicate issues/problems and results that impact schedules.
• Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables,Proficiency in Windows & MS Office.
• Ability to effectively organize schedule and plan efficient travel between customer locations.
• Ability to independently complete assignments with minimal supervision.
• A natural curiosity to investigate and fix problems with instrumentation.

Nice To Haves

• Proficiency in Salesforce or other similar CRM systems is a plus.

Responsibilities

• Perform Installation, Operational and Performance Qualification (IQOQPQ) of MSD instruments at customer sites.
• Perform preventive maintenance and repairs on MSD instruments in the field.
• Troubleshoot issues and remotely assist customers via phone and email. Perform unscheduled maintenance if necessary.
• Review and understand instrument logs in order to determine root cause of failures and develop written POAs for follow-up visits.
• Assist with training new hires Assist in developing and delivering updated training packages as needed.
• Maintain documentation to include but not limited to procedural manuals/workflows and training manuals.
• Assist team members with more complex repairs. Serve as senior team member to review escalated cases.
• Maintain accurate and up-to-date records for services rendered.

Benefits

• At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits.
• We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance.
• Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program.
• Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees