Field Service Writer

Your Career at ALMACO•Nevada, IA

1d•Onsite

About The Position

ALMACO in Nevada, IA is seeking a Field Service Writer to coordinate after sales support. This role is essential to our service team and ensures that we provide effective and efficient support to our clients. The Field Service Writer position at ALMACO is a full-time non-exempt position with day-shift hours. During peak planting and harvesting seasons, overtime including some weekend hours are required to ensure service team and customer needs are met. Occasional overtime and weekend hours outside of peak season may be necessary. Great things about ALMACO: We offer flexible schedules so you can take care of the things that matter; PTO starts accruing on day one. We're a family-owned company, and the owners know you by name and care about you as a person. We run global operations, but we are a small enough organization where we can make decisions quickly and enjoy autonomy in our day-to-day jobs. As our Field Service Writer, you will assist clients with general service needs and route calls to the right support representatives. This position helps to coordinate field service through scheduling, managing sales orders and data management. You’ll work closely with clients and service teams to streamline operations and improve profitability. About ALMACO: We are a family-owned business in Nevada, Iowa that focuses on delivering innovative solutions to our clients in the ag industry. We partner with clients to design and build custom planters, harvesters, and seed processing technology for the seed research industry, as well as provide superior service to support their equipment in the field. Additionally, we have expanded into the business of contract manufacturing, working with an array of current and future clients that partner with ALMACO to bring their products to market. These products range from road construction equipment to robotic tractor systems to automated car wash equipment to large-scale grain handling equipment and more. ALMACO has a deep-rooted history in central Iowa — we are the oldest business in Story County — and are excited about our future. We offer a culture and workplace that allows for agility, flexibility, and innovation in each project that we take on.

Requirements

A high-school diploma or equivalent at minimum is required.
Experience in customer service and support.
A valid Driver’s License is required.
Experience using computer systems including Microsoft Office.
Excellent communication, organization, and problem-solving skills.

Responsibilities

Provide after-sales support by assisting clients with general service questions or concerns and routing calls to the appropriate support team.
Manage customer data such as warranty information, repair history and contact information.
Create, track and manager quotes, sales orders and job orders completely and accurately for Field Service activities.

Benefits

Paid Time Off
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Employer-Paid Disability Insurance
Employer-Paid Life Insurance
Supplemental Insurance including Cancer, Critical Illness, Hospital Indemnity and Accident plans
Flexible Spending Accounts
Health Savings Accounts
Legal/Financial Consultation
Employee Assistance Program (EAP)
National Career Readiness Certificate is welcome.