Field Service Technician - Palletizer Division

Columbia Machine World Headquarters•Vancouver, WA

35d

About The Position

Provides technical customer service and support during the installation, commissioning, and servicing of palletizing equipment.

Requirements

High School or GED required
Associate’s degree or vocational or technical school degree preferred
3-5 years of experience
Microsoft Office (Word, Excel, PPT, Outlook)
CRM (D365 Preferred)
PLC troubleshooting (program editing & network connections)
Specific Knowledge of RSLogix (PLC code/programming)
ControLogix (PLC code/programming)
PanelView (Studio)
Motion Control
Analytical
Project/Process Management
Computer/Technical
Organizational
Interpersonal Communication
Problem- Solving
Written and Oral Communication
English Language
Clerical/Secretarial
Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail

Responsibilities

Contributes to customer satisfaction
Provides comprehensive assistance in person or via phone or email
Supports customers with timely response to service requests that includes frequent travel up to 75%
Educates, trains, and troubleshoots problems both on-site and remotely
Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction
Ensures proper electrical and mechanical installation
Supports local electricians, assemblers, and welding personnel during installation
Ensures that all aspects of the equipment are functioning properly
Finalizes the equipment commissioning process
Tests local input and output once the electrical installation is complete
Tests all devices after installation and assures all control interlocks and alarms are functioning
Educates and trains customers on equipment to ensure continued proper functioning of the equipment
Ensures that production schedule and profitability commitments are met
Complete the service trip in a safe and efficient manner within the allotted time frame
Exhibits continual awareness of quality standards and estimated cost parameters
Assists with sales support
Increases customer interest in plant upgrades and future modifications
Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
Provides technical support to sales representatives, records key information to aid the sales team in quoting
Documents project requirements
Completes job and expense reports within established time guidelines
Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals.
Utilizes CRM to manage customer relationships
Utilizes CRM to track relevant service trip reports, assign tasks, and update Service Trip Status
Supports internal and external customer service
Understands and documents internal and external customer needs and expectations
Develops resources and critical service metrics to ensure these needs are bring met
Communicates to appropriate team(s) when an expectation will not be met
Provide After-Hours technical support
Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams
Customer-Required Drug and Alcohol Testing
Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.
Valid Driver’s License and Driving Record
Ability to travel to/from airports and/or customer facilities utilizing your own vehicle or a leased vehicle, therefore requiring a valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).
Contributes to the continuous improvement effort
Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams
Maintains professional and technical knowledge
Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications
Contributes to team effort
Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned
Participates in applicable SOP and SWI training