Field Service Technician

Attindas - US•Greenville, NC

22d•Onsite

About The Position

Attindas Hygiene Partners designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers. Mission: We champion health, dignity, and comfort. Vision: To be a global leader in absorbent hygiene by meeting consumers’ diverse needs through effective, affordable, and widely available personal care solutions. Our Values: Personal, Agile, Innovative, and Integrity Location: Greenville, NC Role Summary The Field Service Technician (FST) provides voice coverage for the IT Service Desk by answering calls, creating and updating incident and request tickets, and delivering first-level IT support. The FST monitors assigned tickets, documents troubleshooting steps and outcomes, and ensures issues are recorded, tracked, and resolved in accordance with IT policy. This position provides Tier 1 technical support for software, hardware, and network issues for the Greenville and Raleigh offices, including workstation setup and configuration, account and access support, printer and peripheral troubleshooting, and basic connectivity issues. The FST partners with other IT team members to escalate complex issues when needed, follows established procedures, and supports on-site and remote employees in a friendly and professional manner.

Requirements

1 year experience working in a Help Desk/Call Center environment supporting end users
CompTIA A+ certification; OR an Associate’s degree in Computer Information Technology (or related field) plus at least 2 years of Help Desk/Call Center experience supporting end users

Nice To Haves

Microsoft Windows 10 and Windows 11 operating systems
Experience working in a ticketing system (e.g., EasyVista, ServiceNow, Jira Service Management, or similar)
Familiar with video conferencing systems
Familiar with macOS/Android/iOS operating systems
Familiar with Microsoft Teams and other collaboration applications
Knowledge of Active Directory
Knowledge of networks (LAN/WAN, TCP/IP, IP address, etc.)
Familiar with remote access support (VPN, MFA, and remote troubleshooting tools)
Microsoft Office Suite
Software and hardware troubleshooting and installation
Basic scripting skills (e.g., PowerShell) for troubleshooting and automation
Printer troubleshooting and installation
PC imaging and deployment
Experience with endpoint management tools (e.g., Microsoft Intune, SCCM/MECM, or similar)
Familiar with antivirus management software and routine maintenance
Familiar with commonly used software applications (e.g., Java, Flash, etc.)
Familiar with Internet and mobile technologies and products

Responsibilities

Process incoming calls to the IT Service Desk and provide first-level IT support
Diagnose technical issues (networking, hardware, software) both on-site and remotely and perform necessary repairs
Set up, configure, and upgrade desktops, laptops, printers, and software applications
Maintain accurate logs of service calls, repairs, and inventory management via ticketing system
Troubleshoot and resolve hardware and software issues with a high degree of proficiency
Respond to tickets promptly and recognize when escalation is needed
Own tickets through the full lifecycle (intake, troubleshooting, resolution, and closure) and provide timely status updates to customers
Support user onboarding and offboarding tasks, including equipment provisioning/collection and basic account and access requests
Create and maintain basic support documentation (how-to guides, known issues, and standard procedures) to improve consistency and reduce repeat incidents
Assist with endpoint imaging, deployments, and routine software installs/updates in coordination with IT standards and schedules