Field Service Technician
About The Position
Are you looking for your forever career? Do you strive for success? Come join our Pan-Oston family and enjoy a great working experience with us! Pan-Oston Company is an industry leader in providing metal and wood fixtures to some of retails largest members and is a Houchens Industries Employee-Owned Company - when the company does well, the employees do too! Pan-Oston is seeking high-potential, highly motivated and skilled team players to join our team! We have an immediate opening for the following position: FIELD SERVICE TECHNICIAN PURPOSE OF POSITION: The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.
Requirements
- High school diploma or equivalent (GED); trade or vocational school preferred
- Strong organizational and communication skills
- Basic knowledge of electrical components, properties, and testing devices
- Ability to be on-call after hours for customer support
- Ability to travel independently and frequently to customer locations
- Must be able to travel with minimal notice
- 1–3 years of experience in a related field (preferred)
- Experience using hand and power tools for metal and woodworking
Nice To Haves
- Experience in field service, equipment installation, or technical support environments
- Familiarity with retail systems or self-checkout (SCO) technology
- Basic computer and reporting skills
- Frequent travel required
- Ability to lift and handle equipment as needed
- Work in various customer site environments, including retail and industrial settings
Responsibilities
- Provide technical troubleshooting support to customers via phone and email
- Perform product installations and service at customer locations
- Install and test CFE hardware for the SCO product line
- Conduct site evaluations to assess installation requirements and service needs
- Assist with trade show installations and de-installations
- Enter and process service parts orders
- Dispatch service and/or installation technicians as needed
- Create and issue service data reports
- Initiate internal corrective actions and document change requests
- Manage projects related to installations, service, and customer support
Benefits
- ESOP Retirement (Entirely employer funded retirement)
- Competitive health insurance prices
- Employer paid Dental and Vision Insurance
- Opportunities for growth
- Employer provided group Short and Long Term Disability
- Employer provided Life and AD&D Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
