Field Service Technician - Window and Doors - Florida
About The Position
Build Quality. Deliver Service. Make Customers Smile. At Viwinco, we take pride in delivering high-quality windows and patio doors that make homes brighter, more comfortable, and more energy efficient. But great products mean nothing without great service. That’s where you come in. We’re looking for a hands-on Field Service Technician who enjoys problem-solving, working with customers, and making sure every installation or repair leaves a homeowner completely satisfied. If you have a background in finish carpentry, enjoy working in the field, and take pride in doing the job right the first time, we’d love to meet you. What You’ll Do As a Field Service Technician, you’ll represent Viwinco in customers’ homes and ensure our products perform exactly as they should. Your day-to-day responsibilities will include: Traveling to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors Ensuring replacement parts are measured correctly and installed properly Testing windows and doors to confirm they are fully operational before leaving the home Walking homeowners through the operation and maintenance of repaired products Answering customer questions and providing friendly, professional service Completing accurate and timely field service reports Collaborating with Field Technicians, the Service Manager, and Customer Service team Resolving service calls efficiently and with a strong focus on customer satisfaction Maintaining a professional, courteous attitude during every interaction Performing additional responsibilities as assigned by management What Makes You a Great Fit We’re looking for someone who is mechanically skilled, customer-focused, and organized.
Requirements
- 1–2 years of experience in finish carpentry or a related trade
- Valid driver’s license
- Strong communication skills – both verbal and written
- Ability to stay organized and detail-oriented
- Strong sense of customer service and first-call resolution
- Ability to listen to feedback and continuously improve
- A natural ability to show empathy and professionalism when working with homeowners
Nice To Haves
- Basic knowledge of window and patio door repair/service (preferred)
Responsibilities
- Traveling to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors
- Ensuring replacement parts are measured correctly and installed properly
- Testing windows and doors to confirm they are fully operational before leaving the home
- Walking homeowners through the operation and maintenance of repaired products
- Answering customer questions and providing friendly, professional service
- Completing accurate and timely field service reports
- Collaborating with Field Technicians, the Service Manager, and Customer Service team
- Resolving service calls efficiently and with a strong focus on customer satisfaction
- Maintaining a professional, courteous attitude during every interaction
- Performing additional responsibilities as assigned by management
Benefits
- Use your technical and problem-solving skills every day
- Make a direct impact on customer satisfaction
- Gain experience in the window and door industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
