Field Service Technician

JBT Marel•Visalia, CA

16d

About The Position

The Field Service Technician will be responsible for the customer site installation and commissioning of equipment, as well as training, retrofits, service, and preventative maintenance. Projects will vary in length between a few days to 4 weeks. When not at customer locations, Field Service Technicians are responsible for platform testing, customer support, and in-house support of other departments. Participate and complete all required training including assigned training at domestic and international locations. Proactively perform maintenance with independently responsible on JBT Marel's leased equipment as directed by Service Supervisor and/or Service Manager. Perform maintenance on customer owned equipment withing scope of JBT Marel's responsibility.

Requirements

3+5 years of experience in a Field Service Technician capacity, preferred.
AS, AAS, or equivalent education/work experience.
Be willing to travel as requested by supervisor or required to perform job expectations.
Carry a company-provided cell phone at all times in the event of customer emergency.
Available for emergency calls 24 hours.
Available to work up to 12 hours per day, 7 days per week.
Must have valid HI driver's license within 3 months of assignment to customer plant
Keep JBT Marel vehicle clean and maintenance up-to-date.
Willing to accept other job tasks assigned by Service Manager or direct supervisor.
Project proper image of self and JBT Marel.
Able to provide own hand tools.
Able to work independently.
Communicate all issues in a timely manner to supervisor and/or Service Manager.

Responsibilities

Customer site installation and commissioning of equipment
Training
Retrofits
Service
Preventative maintenance
Platform testing
Customer support
In-house support of other departments
Participate and complete all required training including assigned training at domestic and international locations
Proactively perform maintenance with independently responsible on JBT Marel's leased equipment as directed by Service Supervisor and/or Service Manager
Perform maintenance on customer owned equipment withing scope of JBT Marel's responsibility
Proactively perform maintenance with independently responsible on JBT Marel's leased equipment as directed by Service Supervisor and/or Service Manager.
Prevent customer downtime due to failure of JBT Marel's leased equipment at customer's plant.
Performing calibration of JBT Marel's leased and sold equipment and automation systems.
Maintain parts inventory for leased equipment, including GMS updates, placing parts orders, and report shortages in orderly organized stockroom.
Timely submit any reports to JBT Marel and customer as directed by the Service Manager.
Assist in the installation of equipment.
Manage equipment overhauls, on sold and leased equipment, to JBT Marel and customer standards and completed within a timely schedule.
Work closely with all JBT Marel departments to assure that we maintain good communication from the customer site to JBT Marel.
Promote and maintain a positive business relationship with customer to keep open productive relationship for the advancement of JBT Marel's brand and reputation.
Maintain professional standards by observing all customer specific regulations and rules including safety and personal conduct items.
Gain and have knowledge of customer's leased and sold equipment that is used in the citrus processing, cleaning, sterilizing, and filling operations.
Attend customer meeting regarding operation of juice room and related equipment.
Report all opportunities for sales to Service Manager and Sales Director