Field Service Technician

Nortek • Atlanta, GA

6d

About The Position

Field Service Technician – Data Center Cooling Location: Position can be based at any US location Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence. As our Field Service Technician, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives.

Requirements

• High school diploma or equivalent
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
• Ability to travel 85%+ to various job sites for equipment related service work.
• Ability to serve on an on-call service rotation
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to stay on project through root cause analysis
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.

Nice To Haves

• Trade/technical school or certification a plus
• Product experience with industrial HVAC equipment or similar electromechanical products preferred
• Strong experience in Microsoft Excel and Word
• Intermediate experience with commercial projects
• Building automation experience a plus

Responsibilities

• Commission , repair , and service mechanical and electrical equipment associated with new Data Center Cooling projects
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Benefits

• Competitive pay with overtime and per diem for travel assignments
• Paid time off (PTO) – 4 weeks
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Company-provided vehicle, tools, and safety gear for field work
• Paid training and certification opportunities to advance your skills
• Nationwide project exposure with industry-leading data center clients
• Strong company backing from Madison Industries, one of the largest privately held manufacturing groups in the world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED