Field Service Technician - Hollister, CA / Gilroy, CA

Stryker

1d•$35 - $49•Hybrid

About The Position

Performs field service of Stryker Communications product line installed at the customer site Troubleshoots and repairs complex technical issues Direct interaction with customers to provide support and resolve customer complaints. Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service Will work independently with guidance and tasking from Team Lead, Sr. FSTs and/or Regional FSM. Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved. Interacts with Operations and R&D to solve complex issues Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting. Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department. May conduct training for new hire personnel and on site hospital bio medical and nursing staff Interacts with customers with regard to post market surveillance activities. Responsible for staying current with all ComplianceWire training with none past due. Other duties as assigned by manager. Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met. Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. This may be done while on a ladder. Must be able to review printed materials. Must have demonstrated fine motor skills. Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.). Ability to work with large pieces of equipment. Comfortable with Microsoft Office products. Effective reading, writing and verbal communication skills.

Requirements

Must be able to review printed materials.
Must have demonstrated fine motor skills.
Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).
Ability to work with large pieces of equipment.
Comfortable with Microsoft Office products.
Effective reading, writing and verbal communication skills.

Responsibilities

Performs field service of Stryker Communications product line installed at the customer site
Troubleshoots and repairs complex technical issues
Direct interaction with customers to provide support and resolve customer complaints.
Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service
Will work independently with guidance and tasking from Team Lead, Sr. FSTs and/or Regional FSM.
Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems
Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
Interacts with Operations and R&D to solve complex issues
Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
May conduct training for new hire personnel and on site hospital bio medical and nursing staff
Interacts with customers with regard to post market surveillance activities.
Responsible for staying current with all ComplianceWire training with none past due.
Other duties as assigned by manager.
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.