Field Service Technician - Los Angeles Territory

Becton Dickinson Medical Devices•Milpitas, CA

8d•$25 - $39•Onsite

About The Position

The Field Service Engineer is responsible for successfully completing required training on BD products and participating in field practical training as preparation for customer account assignments within an assigned territory. This position is a field based position, but will require work both in the local office as well as at customer sites throughout the US as needed. The Field Service Engineer is required to maintain schedules for preventative maintenance inspections and installations, and respond to all repair activities for warranty and post-warranty instruments as assigned. The Field Service Engineer must successfully troubleshoot, repair and verify instrument performance on all activities and completes instrument installations, field updates, preventative maintenance inspections and all required field reporting in a timely manner. This position may also be required to provide service support outside their assigned territory. This position requires timely and accurate submittal of administrative duties including FSRs, expense reports and payroll forms. The Field Service Engineer works to ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with Becton Dickinson’s image. This position must comply with Quality, GMP, ISO and safety regulations and adheres to company travel expense policies. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Requirements

A minimum of 3 years’ experience troubleshooting instruments or components
A valid Driver's License
A minimum of a High School Diploma
Must be able to travel a minimum of 50%

Nice To Haves

Flow Cytometry experience is a plus
Technical military training
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline
Prior Field Service Engineer experience
Individuals with previous experience troubleshooting medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

Responsibilities

Successfully completes all formal training on core clinical and/or research BD products as required by territory assignment.
Capable of interpreting instrument performance verification data used as an indicator of instrument optimization and takes corrective action when required.
Repairs instruments of moderate complexity by troubleshooting, repairing and ensuring an acceptable level of instrument performance is achieved and with limited assistance.
Works toward repair metrics as defined by the Service Organization and within the scope of the position.
Schedules and performs installations, preventative maintenance inspections, reliability updates and works to achieve measurable goals for these activities as set by the Organization.
Manages customer satisfaction by instilling confidence in BD Biosciences’ products and services through quality workmanship and professional characteristics consistent with the BD image.
Maintains a professional image at all times through dress, behavior, oral and written communications.

Benefits

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume