Field Service Technician - Surface Mining Equipment

Wagner International LLC • Gypsum, CO

50d • $32 - $53 • Onsite

About The Position

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking a highly skilled Mining Field Service Technician to support operations at the American Gypsum Mine Site. This is a full-time field position requiring advanced troubleshooting, diagnostics, and repair of CAT equipment in a demanding mining environment.

As part of our Field Service team, you will work independently, travel as needed, and serve as a trusted technical resource to our mining partner-all while upholding Wagner's high standards for safety, service, and customer satisfaction.

Requirements

• High School Diploma or GED
• 5+ years of experience working on heavy equipment (Caterpillar preferred)
• 3+ years of experience performing diagnostics and repairs on highway trucks
• 3+ years of experience working on mining equipment such as mills, and crushing and screening systems
• Valid Class B Commercial Driver's License (CDL) - Required
• MSHA Certification (or ability to obtain prior to hire)
• Completion of CAT-specific courses or equivalent technical training
• Proficient with diagnostic software tools: CAT ET, SIS Web, and STW
• 3+ years of customer service experience
• Basic proficiency with Microsoft Outlook and DBS
• Must be a resident of the Gypsum area or willing to relocate

Responsibilities

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site
• Read and interpret electrical and hydraulic schematics to ensure accurate repairs
• Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation
• Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations
• Maintain accurate, legible service reports and daily truck and crane inspection logs
• Ensure proper safety practices and compliance with MSHA and OSHA regulations
• Maintain all tooling and equipment in a safe and operational condition
• Safely operate and drive service truck (Class A CDL required)
• Support and mentor junior technicians as needed
• Work schedule is Monday-Friday, 6:00 AM - 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent.
• Travel up to 75% may be required based on job needs

Benefits

• PTO: Up to 96 hours in the first year + 8 paid holidays
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• 401K with company match up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU Credit Union Access
• Additional Options: Supplemental Life, Aflac, ID WatchDog, and wireless phone discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees