Field Service Technician

Topcon Positioning Systems • Marlborough, MA

16d • Onsite

About The Position

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com. Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. Love working with your hands, being out in the field, and seeing the direct impact of your work? This role is perfect for technicians who enjoy travel, thrive on construction sites, and want to build a long‑term career in construction technology, while still being home most weekends. As a Field Service Technician, you’ll be the trusted technical expert working directly with contractors and equipment operators to install, support, and optimize cutting‑edge Topcon Machine Control systems. You won’t always be stuck behind a desk, your “office” is the jobsite, alongside customers who rely on your expertise to keep projects moving. Why This Role Stands Out Hands-on, field-based work on real construction equipment Travel-focused role with variety, typically home on weekends Clear growth path into advanced technical roles, senior technician, training, or sales support Paid training and mentorship-no prior machine control experience required Direct customer interaction-build relationships and become a go-to problem solver Cutting-edge technology in a growing construction retail environment

Requirements

• Strong mechanical and technical aptitude
• Comfort troubleshooting electro‑mechanical, hydraulic, and electronic systems
• Customer-first mindset with strong communication skills
• Quick learner who enjoys mastering new technology
• Intermediate computer skills (software navigation, diagnostics, documentation)
• Physically capable of: Climbing onto large equipment Lifting up to 75 pounds
• Willingness to travel as needed (travel fluctuates based on business demands)
• Valid Driver’s License with a clean driving record
• High school diploma or trade school preferred
• Field experience or prior work with: Heavy equipment Construction machinery Automotive, diesel, electrical, or mechanical systems
• Willingness and aptitude to learn heavy equipment operation and advanced technology

Nice To Haves

• Experience with machine control installations is a plus. but not required

Responsibilities

• Install and service Topcon Machine Control systems on: Dozers Motor Graders Excavators Skid Steers Compactors Pavers and Curb Machines
• Troubleshoot complex hardware, software, hydraulic, and electronic systems to improve machine accuracy and performance
• Research and diagnose technical issues to identify effective solutions
• Provide pre‑ and post‑sale technical support for customers and sales teams via: On-site visits Phone E-mail Remote support tools
• Represent the company professionally at customer job sites and build long-term relationships
• Work outdoors in varied conditions: rain, heat, and cold are part of the job

Benefits

• Ongoing technical training
• Exposure to advanced construction technology
• Opportunities to advance into senior technician, trainer, or sales engineering roles
• A respected position within a growing construction retail organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees