Full Time Field Service Technician

The Hillman Group, Inc. • Gainesville, FL

17h • Onsite

About The Position

The Robotics and Digital Solutions (RDS) Division of The Hillman Group is seeking a Full Time Field Service Technician in the Gainesville, FL area. This role involves training as a Kiosk Technician, servicing key duplicating (Minute Key), tag engraving (Quick Tag) kiosks, and providing 3rd party service for Eco-ATM and Pokémon kiosks. The technician will manage a territory of over 70 kiosks, working approximately 40 hours per week at an estimated hourly pay of $23-25. The position includes a car allowance, cell-phone reimbursement, and a corporate gas card for business miles.

Requirements

• High School Diploma or GED
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical “jargon”.
• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

Nice To Haves

• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
• Participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Benefits

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees