Field Service Technician

Wagner Spray Tech•Detroit, MI

4h•$65,000

About The Position

The IS division is looking for an experienced Field Service Technician to support our Engineered Systems (ENSY) team that is headquartered in Plymouth, MN. The goal is to deliver the desired customer service experience and drive service success that improves customer satisfaction and maximizes customer retention. The correct applicant can see themselves aligning with Wagner's core values of being Open, Customer Centric, Progressive, Accountable and Cooperative.

Requirements

High school diploma and 2-year technical degree; and 3+ years of progressive experience preferably in the industrial application and finishing industry; or an equivalent combination of education, certifications, training, and experience as determined by the hiring manager and Human Resources.
Must have a valid driver license and a valid passport to be able to work and travel in North America.
Ability to troubleshoot, test, repair, and service electro pneumatic equipment.
Ability to read and understand general electrical, mechanical, and pneumatic schematics (European and US formats).
Ability to work flexible shifts and to adapt to changing work schedules with overtime, weekends, and holidays likely.
Familiarity with standard hand tools and proper applications of each.
Understanding of basic industrial process automation / PLC systems (in/out logic not programming).
Intermediate skills in Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint)
Organizational skills - calendar use, personal, lab and departmental, timekeeping
Communication - good in person, phone and digital presence.

Nice To Haves

Proven field service experience.
Professional appearance considering the tasks to be carried out.
Familiar with SharePoint platform and AutoCAD a plus.
Experience and comfortable presenting to small groups.

Responsibilities

Safety is number one in everything you do. Mechanical, electrical and pneumatic job responsibilities with reach and lifting equipment.
Operate vehicles in a safe manner (rental, company and other vehicles, forklift, scissor lift, etc...)
Service: Perform diagnostic troubleshooting on existing equipment either remotely via phone and other systems or on-site (individual items or assemblies in system for application).
Diagnose errors, faults or technical problems and determine proper solutions.
Installation of Wagner powder coating systems in North America.
Responsible Wagner representative onsite, communication of needs and schedule to team according to installation documentation.
Pre-assemble system components in MN prior to shipment to customer.
General warehouse tasks during off service weeks
Demonstration Lab Support Assisting with and performing lab trials, industry trainings, general housekeeping
Produce timely and detailed service reports.
Build positive relationships with customers.
Comprehend customer requirements and make appropriate recommendations.
Support the sales team as a subject matter expert.
Cooperate with technical team and share information across the organization.
Follow all company's procedures and protocols.
Other duties as assigned.