Field Service Technician – Medical Mobility Equipment (Wheelchairs & Rehab Technology)
About The Position
Action Seating & Mobility is seeking a Field Service Technician to diagnose, repair, assemble, deliver, and support complex rehabilitation mobility equipment including manual wheelchairs, power wheelchairs, and seating systems. In addition to field service responsibilities, this role supports warehouse coordination functions including inventory tracking, equipment staging, purchasing support, and workflow readiness to ensure timely delivery of mobility solutions to patients. This position plays a critical role in restoring independence, safety, and mobility for the individuals we serve.
Requirements
- High school diploma or GED required
- Strong mechanical aptitude
- Troubleshooting ability
- Familiarity with hand and power tools
- Basic electrical diagnostics experience
- Ability to follow technical assembly specifications
- Strong documentation accuracy
- Comfort working independently in the field
Nice To Haves
- Experience in mechanical repair
- Experience in automotive or diesel service
- Experience in HVAC or industrial maintenance
- Experience in DME or CRT equipment service
- Experience in biomedical equipment repair
- Experience in field service technician roles
- Experience in warehouse inventory coordination
- Wheelchair or mobility equipment experience
- Experience with Atlas or similar tracking systems
Responsibilities
- Diagnose and repair manual and power wheelchairs
- Perform equipment adjustments and modifications in the field
- Deliver and set up mobility equipment in homes and clinical environments
- Provide patient and caregiver instruction on equipment use
- Complete service documentation accurately and promptly
- Maintain company vehicle inventory and service tools
- Coordinate repair parts ordering as needed
- Prepare and manage loaner equipment when required
- Support Assistive Technology Professionals (ATPs) during equipment setups
- Assist with receiving and staging incoming equipment
- Pre-assemble mobility devices prior to delivery scheduling
- Maintain inventory accuracy in Atlas
- Support Min/Max parts inventory tracking
- Assist with purchase order receiving verification
- Coordinate equipment movement between staging and delivery queues
- Investigate shipment discrepancies or missing components
- Assist with cycle counts and inventory reconciliation
- Support annual physical inventory counts
- Maintain warehouse organization and safety standards
- Ensure equipment builds are progressing according to delivery timelines
- Stage equipment for ATP configuration and clinical readiness
- Verify components against order specifications
- Assist with equipment transfers between branch locations
- Communicate equipment status updates to internal teams
Benefits
- Weekday schedule
- Paid technical training
- Manufacturer certification opportunities
- Career advancement into senior technician or ATP pathways
- Full benefits package including medical, dental, vision, and life insurance, 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
