Field Service Technician - Liquid Technologies

GEA Group•Patterson, CA

37d•$31 - $45

About The Position

As a Field Service Technician, you will assist with the installation and commissioning of liquid processing and food projects, providing on-site and remote troubleshooting. You will support Service Sales and Customer Service Representatives with service agreements, spare parts, upgrades, and process optimization. With expertise in industry-specific equipment, you'll help design and estimate service projects, ensure accurate reporting, and maintain customer relationships. Travel up to 75% is required, along with a valid driver's license.

Requirements

High school diploma or equivalent required.
5+ years' experience in a similar position to include Rockwell PLC and HMI experience.
Ability to read and understand instruction manuals, P&IDs, assembly drawings, PLC and HMI code, troubleshoot software, electrical, and mechanical problems.
Skilled with hand and power tools for installing and servicing automated machinery.
Proficient with Microsoft products including Word, Excel, Outlook, etc.
Fluent in English both verbally and written.
Able to work independently with minimal supervision but also work as part of a team.

Nice To Haves

Liquid Processing, UHT and aseptic experience preferred.

Responsibilities

Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
Support customers both remote and on site with troubleshooting mechanical and process issues.
Support Service Sales, and CSR's for quoting and execution of SLA's, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
Specification of process equipment including size and materials of construction.
Assist with designing, estimating, and executing service projects as necessary.
Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
Support customers in process optimization and product quality improvements.
Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
Meets with customer at site to go over the nature of the service visit prior to beginning work.
Meets with customer at site to review work completed and discuss any next steps.
Provide accurate estimates of labor times to complete service visits / rebuilds.
Provide simple operator training to customers for proper operation, preventive maintenance.
Assist with recommendations for improved tools, procedures, etc for the service operations.
Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
Must have a valid driver's license.
Ability to travel up to 75%.
Performs other duties as assigned.

Benefits

Start strong - Medical, dental, and vision coverage begins on your first day
Recharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
Invest in your future - A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning - Take advantage of tuition reimbursement to further your education or skillset
Live well - Our wellness incentive program rewards healthy habits
Get support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

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