Field Service Technician
About The Position
Your mission We are seeking a skilled and motivated Field Service Technician with expertise in CNC machinery to join our service team. In this role, you will be responsible for installing, maintaining, diagnosing, and repairing CNC machines at customer sites. You’ll be the face of our company in the field, ensuring customer satisfaction and optimal machine performance. About us KERN designs and manufactures high-end milling machines, capable of achieving the tightest tolerances and best surface finishes in the industry. KERN has been a successful brand since 1962, with our factory located in the Bavarian Alps in beautiful southern Germany. KERN has always been privately owned and as a result there is a strong commitment to the quality of products and processes. With a low hierarchy the company can adjust quickly to markets needs and changing environments. The most important value at KERN is a highly motivated and capable team. The success KERN experienced in the past could not have been accomplished without the efforts of KERN’s employees. It is a high priority for KERN to provide a welcoming company culture and abundant opportunities for development and personal growth. KERN Precision has grown steadily in the US for over 15 years, becoming the largest subsidiary of KERN Microtechnik. KERN Precision’s customers find success in the most exciting and demanding applications, both in well established and emerging industries. With a growing customer base, it's KERN's mission to provide top-tier service to keep machines up and running. We are looking for an applicant who is engaged and curious about new technologies, and who is excited to learn and expand professional and personal skills.
Requirements
- Proven experience in troubleshooting electrical, mechanical, hydraulic, and pneumatic issues
- Strong knowledge of CNC milling
- Ability to read technical manuals, blueprints, and schematics
- Proficiency with diagnostic tools and basic CNC programming/setup
- Professional customer interaction and communication skills
- Valid driver’s license and willingness to travel extensively
Nice To Haves
- familiarity with Heidenhain control systems is a plus
Responsibilities
- Diagnose and repair electrical, mechanical, hydraulic, and pneumatic issues on CNC machines and automation systems on-site across West Coast in a timely and efficient manner
- Install, commission, and test CNC machines and associated automation equipment at customer facilities
- Perform preventive maintenance to ensure optimal machine performance, minimize downtime, and maximize productivity
- Conduct machine demonstrations and provide technical expertise during customer visits
- Accurately document all service activities, including parts used, labor time, and any technical issues encountered
- Provide remote and telephone support to customers for troubleshooting and technical guidance
Benefits
- Health and dental insurance
- 401k with company match
- Paid time off and paid holidays
- Company cell phone and laptop
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
