Field Service Technician (Remote)
About The Position
If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you. What will you be doing? You can effectively install and setup all Wexxar/Bel/IPak machines You will perform Field rebuilds (partial or complete) of Wexxar/ Bel/ IPak equipment You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/ Bel/ IPak equipment working in the field Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/ Bel/ IPak equipment Advise customer of parts needed; act as Salesperson to recommend parts for purchase Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy Sometimes you will be asked to travel on short notice (Customer emergencies) Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies Because continuous learning is what we believe in you will continually update yourself on all Wexxar/ Bel/ IPak products by participating in on-site and off-site training sessions and courses What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! If this sounds like you, we want to connect!
Requirements
- Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience
- Able to travel within North America 70-85% of the time
- Diploma in PLC/ HMI/ Servo Controls or related experience
- Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
- Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)
- Strong analytical and problem-solving skills
- Experience working with pneumatics, knowledge of mechatronics
- Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences
- Excellent prioritization skills with minimal guidance and direction
- Must have a valid passport and able to travel to and within the USA
- Own car required with a valid Driver’s license
Nice To Haves
- Experience in a packaging or automation industry is preferred but not required
Responsibilities
- Effectively install and setup all Wexxar/Bel/IPak machines
- Perform Field rebuilds (partial or complete) of Wexxar/ Bel/ IPak equipment
- Provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility
- Assist/work with engineering on sign-off process, customer FAT's or provide customer tech support
- Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/ Bel/ IPak equipment working in the field
- Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/ Bel/ IPak equipment
- Advise customer of parts needed; act as Salesperson to recommend parts for purchase
- Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy
- Arrange your own travel and accommodation using the company system while of course following procedures and policies
- Continually update yourself on all Wexxar/ Bel/ IPak products by participating in on-site and off-site training sessions and courses
Benefits
- comprehensive medical/dental programs
- life insurance
- a generous paid time off program
- a retirement savings plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
