Field Service Technician, Night Shift - Glen Burnie, MD

Rivian • Glen Burnie, MD

10h • $26 - $38 • Onsite

About The Position

Rivian is on a mission to keep the world adventurous forever, building emissions-free Electric Adventure Vehicles. The company constantly challenges what’s possible, reframes old problems, seeks new solutions, and operates comfortably in unknown areas. The team shares a love of the outdoors and a desire to protect it for future generations. This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. Candidates will be assessed against a spectrum of skills to determine the appropriate level for their expertise.

Requirements

• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
• Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and an eagerness to learn.
• Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Foundational understanding of basic electricity theory and ability to safely use a DVOM for various circuit measurements.
• Proficiency in reading and leveraging electrical schematics as a diagnostic resource.
• Understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE).
• Understanding the function of various high voltage components and their monitoring systems.
• Proficiency in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components.
• Ability to diagnose mechanical suspension components.
• Ability to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification.
• Comprehensive understanding of the entire A/C system and its components.
• Working knowledge of ADAS, beginning with a basic understanding of the features and their operation.
• Ability to replace ADAS system components and perform necessary calibrations.
• Assisting with glass removal and installation.
• Safely replacing windshields and other glued body fixtures.

Nice To Haves

• High School Diploma or GED is preferred.
• Ability to drive a non-commercial truck and trailer is preferred.
• Hands-on work experience in an automotive shop is highly preferred.
• Recent automotive graduate looking for your next opportunity.
• A background in electric vehicle (EV) or hybrid repair is considered a plus.
• Experience in start-up environments is preferred.
• Experience with parts departments, billing, and work order management systems is preferred.
• Deep understanding of automotive electronics, including CAN and LIN networks.
• Ability to diagnose complex faults and perform wiring repairs according to manufacturer standards.
• Capability of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes.
• Ability to progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering.
• Adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH).
• Proficiently use an A/C machine and diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems.
• Advanced understanding of the functionality and limitations of the complete ADAS system and the specific roles of its various sensors.
• Ability to adjust body panels to specified tolerances.
• Capable of diagnosing and repairing issues such as wind noise and water leaks.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.

Benefits

• Paid vacation
• Paid sick leave
• Competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED