Field Service Technician
About The Position
About Us Bulldog Gaming partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting spaces and then support the partnership with best-in-class service, marketing, and dedicated relationship management to continue to improve business results. With a strong culture of compliance, Bulldog Gaming is the largest distributed gaming operator, committed to helping its local business partners succeed. We provide video gaming terminals, redemption terminals and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops and fraternal and veteran establishments across the country. Job Description: Position Basics Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc., Rates range from $18-$30/hour, dependent on related work experience & proficiency Will train inexperienced candidates Shift starts from home Company-supplied vehicle + fuel card Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards Summary The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Bulldog Gaming, loading and unloading supplies, as well as assisting in other areas as needed.
Requirements
- Great Customer Service
- High school diploma or equivalent
- Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
- Ability to communicate effectively & follow written or verbal instruction
- Strong organizational, problem-solving, analytical skills
- Computer literacy helpful but not required
- Valid driver’s license
- Minimum of 21 years of age
- Frequently required to lift/push weights up to 50 pounds
Responsibilities
- Respond to and troubleshoot service calls for equipment repairs in a timely manner
- Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
- Provide exemplary customer service
- Manage inventory to ensure parts are available when repairs are needed
- Complete all necessary documentation for device entry and logs
- Perform auditing procedures on amusement devices, dispensers, and ATMs
Benefits
- health insurance inc. vision and dental
- 401(k) w/ match
- PTO + paid holidays
- additional total rewards
- medical, dental, and vision
- life, AD&D, critical illness, and hospital insurance
- short and long-term disability
- identity/legal protection
- access to FSA and HSA accounts
- traditional and/or Roth 401(k) plans
- Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
