Field Service Technician
Cover Care•West Hartford, CT
•$22 - $24•Onsite
About The Position
To provide on-site installation, maintenance, and repair services for the company's products and equipment, ensuring customer satisfaction and optimal equipment performance.
Requirements
- Valid driver’s license with a clean driving record
- High school diploma or GED
- Ability to lift up to 100 lbs
- Willingness to work extended hours when needed
- Strong mechanical aptitude and ability to work with tools
- Ability to troubleshoot mechanical or technical issues
Nice To Haves
- 1–2+ years of service technician, mechanical trade, construction, or similar field experience
- Experience repairing mechanical or electrical equipment
- Customer service or client-facing experience is a plus
- Experience with automatic pool covers is a bonus but not required
- Candidates with experience in roles such as: Service Technician Maintenance Technician Equipment Mechanic Construction Installer Carpenter Crane or Boom Truck Operator
Responsibilities
- Install, configure, and test new equipment at customer locations, adhering to established procedures and quality standards.
- Perform preventative maintenance and repairs on existing equipment, diagnosing malfunctions and replacing faulty components.
- Provide technical support and training to customers on the proper operation and maintenance of their equipment.
- Maintain accurate records of service calls, including parts used, labor hours, and customer interactions.
- Manage inventory of parts and tools, ensuring adequate stock levels for efficient service delivery.
- Communicate effectively with customers, addressing their concerns and providing timely updates on service progress.
- Adhere to all safety regulations and company policies while performing field service duties.
- Collaborate with other technical staff and departments to resolve complex technical issues and improve service delivery.
- Stay up-to-date on the latest technologies and advancements related to the company's products and services.
- Participate in on-call rotation as required, providing timely support to customers during non-business hours.
- This position may require occasional overnight travel, depending on project or business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
