Field Service Technician

Brink's Inc•Atlanta, GA

21d•$25•Onsite

About The Position

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm’s reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs. Payment Alliance International is looking to hire a Field Support Technician in the Eastern US market, who is prepared to travel extensively with in the United States of America. This position includes working in all aspects of ATM operations, programing, assembly, repair, cash loading and installation. The individual will need to be highly motivated, detail oriented, and have experience in one or more areas ATM service and/or cash operations. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

Requirements

High School diploma or GED required
At least 6 months experience in electronic or mechanical repair; ATM experience highly preferred
21 years of age minimum
Compliance with all local and state firearm laws and either has obtained or capable of obtaining any necessary local or State carry license or permit
Carry an approved firearm while performing the duties of a ATM Cash Loader
Ability to prioritize and complete assignments in a timely and accurate manner
The ability to work away from home for extended periods of time including weekends.
Ability and desire to travel extensively. Travel expectations are 95% or higher.
Clean driving record and a valid driver’s license for the state where you live
Demonstrated ability to maintain confidentiality relating to sensitive information
Must be willing to work some overtime, Saturdays, Sundays and holidays if needed
Willingness to work alone
General knowledge of Microsoft Suite to include Outlook, Word and Excel
Ability to use a mobile device for reporting activity during the day

Nice To Haves

Working knowledge of PAI Reports a plus

Responsibilities

Make on-site visits to locations to diagnose, repair, or install ATM equipment
Program ATM’s unassisted or with assistance from Technical Support
Install, repair or replace ATM signage in customer locations
Support VTS Branches with cash loading ATMs
Implement Standard Operating Procedures associated with carrying / transporting cash
Evaluate and ensure the location is secure before exiting the armored vehicle
Make on-site visits to locations to load ATMs with appropriate amount of cash
Engage with the customer to ensure high levels of customer service
Document activities within the PAI system
Guard and protect the assets of the employer
Other field and service work as required