Field Service Technician

The Raymond Corporation•Richland Ii, NE

1d•Onsite

About The Position

Maintain, service and support material handling equipment, systems and products at the customer location in a timely and cost-effective manner so that customer requirements are met. May be assigned to Category A or B or combination of both.

Requirements

Good mechanical aptitude and ability
Basic knowledge of industrial electricity
Good customer relations skills
Self-starter and creative problem solver
Ability to read schematics, diagrams, operations manuals, manufacturer’s specifications and follow instructions
Must have and maintain a Class E driver’s license, able to pass a license background check, and maintain acceptable driving record
Must be willing to work overtime or weekends
May be on 24/7 call
Good Attendance, including a timely arrival each day, is an essential function of this position.

Nice To Haves

Technical School certificate or Associates degree desirable.
Forklift, automotive, diesel or related industrial, aviation or military experience preferred.

Responsibilities

Diagnose, trouble-shoot and repair forklift and other equipment in accordance with established guidelines and procedures, maintaining positive customer relations.
Perform preventive maintenance on assigned equipment according to schedule, established procedures and cost guidelines at customer’s facility and maintain positive customer relations.
Complete all required paperwork and time records accurately and completely follow MobileTech Procedures as directed by management.
Account for all parts, materials, tools and consumables used as required.
Drive and work safely in accordance with company and/or customer safety policies procedures.
Develop and maintain positive, effective working relationship with customers and co-workers.
If assigned to a van; keep van clean, serviceable and in fully stocked condition at all times. Maintain the van’s interior equipment, storage devices, service manuals and related documents.
Attend meeting, training classes and other company activities as required.
Maintain uniforms in order to look neat and professional at all times.
Report all accidents, injuries, safety violations and unsafe working conditions immediately.
Keep an adequate set of personal tools as required by supervisor at all times.
Various additional responsibilities as assigned by management.
Work with all departments and employees to ensure quality of customer service.