Field Service Technician

Classet•Chicago, IL

4d•$23 - $25•Onsite

About The Position

OWL Services is seeking a dependable and mechanically inclined Field Service Technician to install, maintain, and repair electro-mechanical equipment at customer locations. This role is ideal for a self-motivated professional who enjoys hands-on troubleshooting, working independently in the field, and delivering reliable service to customers. Technicians serve as the face of the company while ensuring critical equipment—including POS systems, alarms, and security devices—operates efficiently. This position offers opportunities for overtime, travel experience, and long-term technical career growth.

Requirements

Mechanical aptitude and troubleshooting skills
Ability to work independently and solve technical problems effectively
Strong attention to safety and willingness to follow all safety protocols
Willingness to participate in a 24/7 on-call rotation with other technicians
Ability to travel 30–40% overnight
Good driving record
Ability to use a computer and smartphone proficiently

Nice To Haves

Experience with POS systems (Verifone/NCR)
Experience with alarm systems
Experience troubleshooting and repairing electro-mechanical devices such as cash registers, coin changers, security quipment, alarms, and POS equipment
Experience completing service requests and maintenance repairs in a professional and timely manner
Ability to review work orders, manuals, and drawings to properly perform maintenance and service tasks
Experience utilizing testing devices and various hand and power tools related to the job
Willingness to be temporarily assigned to other geographical areas to support installations and upgrades

Responsibilities

Troubleshoot, inspect, repair, and replace electro-mechanical devices including cash registers, coin changers, security equipment, alarms, and POS systems
Diagnose technical issues and provide effective solutions in a timely manner
Complete service requests and maintenance tasks professionally and efficiently
Review work orders, manuals, and technical drawings to perform accurate repairs
Utilize testing devices, hand tools, and power tools as required
Follow all company and customer safety protocols
Participate in a 24/7 on-call rotation with other technicians in the area
Travel 30–40% overnight, including temporary assignments to other regions for installations or upgrades
Maintain accurate documentation using company systems, computers, and mobile devices