Field Service Technician

Kitchen Magic•Dover, NJ

1d•Hybrid

About The Position

Kitchen Magic is a family-owned kitchen remodeling company based in Nazareth, PA. For over 40 years, we’ve helped homeowners across the Northeast transform their kitchens with high-quality, custom solutions. With our own manufacturing facility and a steady stream of confirmed appointments from our in-house marketing team, our bath unit is fully supported to succeed. We’ve been named the #1 Kitchen Remodeling Company by Qualified Remodeler Magazine eight times and voted a Top Workplace for ten years, which reflects our strong culture and people-first values. Position Summary: The Field Service Technician plays a critical role in delivering exceptional customer experiences by performing warranty remediation, job corrections, inspections, and minor installation work. This position represents Kitchen Magic in customers’ homes and ensures all service work meets our standards of craftsmanship, professionalism, and communication. Hybrid role: this position covers the South Jersey territory and is primarily field-based, traveling to customer homes and job sites, with approximately one day per month in our Nazareth, PA office.

Requirements

High school diploma or GED
3–5 years of experience in kitchen remodeling, construction, finish carpentry, or general carpentry
Must be able to lift up to 50lbs as needed
Carry 25lbs regularly, and stand for up to 8 hours per day
Must be able to bend, reach, squat, twist and kneel.
Ability to travel to customer homes and job sites to take accurate field measurements
Must be able to carry and present product samples, tools, or materials weighing up to 15 lbs occasionally
Ability to stand, walk, bend, climb stairs, and navigate active construction or remodeling environments as needed

Responsibilities

Perform remediation of warranty items and installation of minor kitchen remodel projects.
Assist with correcting installation issues for ongoing kitchen remodels.
Conduct job inspections for both active and warranty projects and provide detailed reports to the office.
Perform countertop removals for countertop-only contracts.
Follow service schedules provided by office staff and communicate any variances with customers and internal teams as needed.
Document service results daily, including materials used, time to complete work, and explanations for incomplete services.
Maintain proper inventory of materials and tools within the company vehicle.
Maintain company vehicle and ensure all required service documentation is current.
Perform all field work to a high standard of craftsmanship while maintaining a professional and courteous customer presence.
Other job responsibilities as assigned.