Field Service Technician (30-33 Hours Per Week)

Latitude • Baltimore, MD

5d • $18 - $20

About The Position

A growing provider of personal emergency response solutions is seeking a reliable and customer-focused Field Service Technician to support clients across a regional service area. This role involves hands-on technical work combined with strong interpersonal interaction, primarily serving seniors and individuals with disabilities in their homes. This is a part-time position averaging 30 hours per week, with scheduling based on appointment demand.

Requirements

• Comfortable working independently in a field-based role
• Strong communication skills and a customer-first mindset
• Ability to work effectively with elderly and disabled populations
• Valid driver’s license and reliable transportation required
• Willingness to travel within the region and occasionally for longer appointments (up to a few hours round trip)
• Availability during standard business hours with some flexibility as needed
• Must be authorized to work in the United States
• Willingness to undergo a background check in accordance with applicable laws

Responsibilities

• Install, configure, service, and retrieve personal emergency response systems (PERS) in client homes
• Provide basic technical support and troubleshoot equipment issues on-site
• Deliver a high level of customer service with patience and professionalism
• Maintain accurate service records and communicate updates as needed
• Participate in an on-call rotation for after-hours equipment-related service requests (non-medical emergencies)
• Occasionally travel to support training of new technicians (expenses covered)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees