Field Service Technician

Total WarehouseLas Vegas, NV
16d$30 - $38

About The Position

The Forklift Road Technician is responsible for troubleshooting, diagnosing, and repairing various makes of lift trucks and components. This role includes performing planned maintenance, engine tune-ups, and safety inspections independently and efficiently. Technicians also mentor apprentices, coordinate with the parts department, and ensure accurate documentation of service calls using TW Mobile.

Requirements

  • High school diploma or equivalent.
  • 3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment or related industry or related trade school education.
  • Valid driver's license, good driving record, and ability to safely operate lift trucks.
  • Excellent mechanical repair skills.
  • Excellent analytical and problem-solving skills.
  • Ability to visually diagnose mechanical issues.
  • Proficient with computer diagnostic equipment and software.
  • Ability to read service and repair manuals.
  • Ability to perform repairs in a timely fashion.
  • Ability to read work orders.
  • Able to read and understand electrical and hydraulic system schematics.
  • Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
  • Excellent verbal and written communication skills.
  • Ability to work at a fast pace and under pressure.

Responsibilities

  • Troubleshoot, diagnose, and repair all makes of lift trucks and components.
  • Perform all assigned Planned Maintenance (PM) on customer lift trucks.
  • Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
  • Operate service van in a clean, safe, and secure manner following all required safety rules for the job.
  • Assist with training/mentoring apprentice mechanics through on-the-job training.
  • Follow all safety procedures in performing work as well as company policies.
  • Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner.
  • Properly identify and order all necessary replacement parts.
  • Test lift equipment to ensure repairs were completed correctly.
  • Ensure batteries for electric forklift trucks are fully charged.
  • Inspect lift equipment to ensure that it is working properly and safely.
  • Use TW Mobile application to process service calls by entering service order details in a timely manner.
  • Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
  • Perform other duties as assigned.
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