Field Service Technician

Ametek, Inc.•Keene, NH

3d•Onsite

About The Position

In this highly visible role, the Field Service Engineer will serve as a liaison between the customer and the company on technical service issues with responsibilities to include: machine buy-off, installation and training, troubleshooting of mechanical and electronic equipment, installation of aftermarket upgrades and provide customers with E-mail/Phone support. Most of these duties will be conducted in the field at the customer’s location.

Requirements

Must be both accountable and flexible
Associate's degree (Bachelor's Degree preferred) in Engineering or Electronics with proven experience working with complex electro-mechanical capital equipment.
Familiarity with motion controls, DC servo systems, programmable logic controllers, personal computers, and rudimentary networking.
Working knowledge of hydraulic and pneumatic systems with ability to follow schematics.
Detail oreintated, highly motivated team player capable of working with little direct supervision.
Proficient with Microsoft Office, esepcially Word, Excel and PowerPoint.
Strong troubleshooting skills.
Superior customer relation and effective communication skills, both verbal and written.
Must have good organizational skills, to plan and coordinate work scope, equipment logistics, and customer site requirements to allow for effective equipment installation and servicing.
Must be willing to travel exetensively both domestically and internationally, for machine installations, service or repair work.

Nice To Haves

Knowledge of material removal machine tools; tool set-up, part programming, basic machine operation is a plus.

Responsibilities

Testing, troubleshooting, servicing and repairing of ultra-precision machines in the field, as well as within Precitech's facility.
Coordinating and performing maching installations and training.
Coordinating and performing formal customer acceptance of Precitech's equipment.
Complete machine set-up and standard part cutting for Precitech's Electro-Optic product line.
Implement machine upgrades and retrofits for obsolete components.
Conduct telephone and e-mail suppport with customers.
Prepare quotations for both paid service and spare parts.
Maintain the Field Service area in a clean and orderly fashion.
Maintain the customer database with accurate information.
Other duties as they may be assigned.