Field Service Technician- Washington, DC

Luminator Technology Group•Washington, DC

4d•$29 - $32•Onsite

About The Position

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide. We’re searching for a Field Service Technician to join our growing Product Support team and play a key role in driving our vision forward. As a Field Service Technician, you will be at the heart of our customer success, providing hands-on expertise to maintain, troubleshoot, and repair cutting-edge transit equipment.

Requirements

Technical Savvy: Proficiency with electrical systems, automotive wiring, voltmeters, and small tools.
Customer Focus: Strong interpersonal skills to handle demanding situations and deliver exceptional service.
Problem-Solving Skills: Ability to diagnose, resolve, and communicate complex technical issues effectively.
2-4 years of technical experience.
High school diploma or equivalent (AS degree and A+ certification preferred).

Nice To Haves

Familiarity with tools like MathWorks, AutoCAD, Microsoft Visual Basic, and SCADA software is a plus.
Proficiency with MS Office, including Outlook, Teams, Word, Excel, and PowerPoint preferred.

Responsibilities

Maintain and troubleshoot Luminator’s hardware and software.
Handle customer inquiries and provide technical support.
Stay current with company products, installation methods, and safety guidelines.
Perform on-site pre-start-up, start-up, service work, warranty, and training.
Diagnose and resolve technical issues.
Accurately document all work performed, including preventive and corrective maintenance.
Communicate effectively with plant operators, management, vendors, and team members.
Review product prints and specifications.
Participate in projects such as upgrades and new installations.
Ensure products are installed to specifications.
Coordinate with other teams to meet commitments.
Document processes and follow company protocols.
Operate vehicles safely and use field systems appropriately.
Collaborate with the technical team and share information.
Build and maintain positive customer relationships.

Benefits

Competitive compensation with career growth potential.
Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.
Educational Assistance Program: Robust reimbursement program for professional growth.
Health and wellness: Medical, dental, and vision coverage plus 401k matching.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume