Weld Fab 3 and Field Svc Tech

Safe Boats International•Bremerton, WA

3d•$30 - $36

About The Position

With almost 3,000 boats currently in service or in backlog, SAFE Boats is looking to expand the Welding FST team. A SAFE Boats Field Service Technician (FST) acts as a technical representative of SAFE Boats International to customers and industry partners during customer service and warranty calls. This position requires the FST to professionally interface with public, private, military, and law enforcement customers worldwide to provide the highest level of service in the field. Service tasks will include service and warranty repair with a focus on aluminum welding work/repairs. In addition to the actual service tasks, the FST may also assist in the preparation of jobs scope of work, identify tools and equipment needed, prepare and file reports, and complete and capture all required documentation as needed, both internally for SAFE and externally for our customers. The FST will function on a regular basis using independent judgment based on the individual location, customer, and vessel situation to ensure the best possible outcome for both SAFE and the customer. When field service work is not required, this position may do in house service and warranty work or will support new boat build work.

Requirements

Experience travelling, ideally internationally, preferred.
Ability to travel to a wide variety of foreign and domestic locations for extended periods of time.
Ability to be a self-starter with excellent customer service skills, a strong work ethic, and the social compatibility necessary to be deployed from home for prolonged periods.
Time Management – Able to manage one’s own time and complete work within quoted hours.
Communication - business level ability to communicate both verbally and in writing.
Computer Skills- Intermediate knowledge of Microsoft Outlook and Word required. Experience in Microsoft Excel and PowerPoint preferred.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Financial Responsibility- Must be able to operate within the budgetary restraints of a given contract, task, or assignment without putting SAFE, yourself, or others at risk.
Strong fabrication and welding background to include vessel, hull, and superstructure fabrication experience with aluminum.
FST will have a minimum of three (3) years in small craft technical experience.
Welding repair and fabrication with aluminum (required)
Must be able to pass government background investigation to obtain a Common Access Card.
Ability to obtain a U.S. Passport.
Holds a valid driver’s license and able to drive a SBI company vehicle or be insurable on the company policy.
Willing to travel with minimal notice.
Willing and able to work in a wide variety of weather and conditions.
High school graduate.

Nice To Haves

Engine diagnostics and repair (OEM certifications/training/experience) (preferred)
Electronics & electrical rigging (preferred)
Collar installation and removal (preferred)
Experience in troubleshooting and repairing generators, HVAC, navigation systems, engines (Mercury, Yamaha, Honda, others) is desirable.
Shipyard Competent Certification strongly desired.
ABYC or other industry certifications highly desired.
Trade school certifications or college level training is desirable.

Responsibilities

Reviews the scope of the work prior to work beginning to ensure necessary information has been gathered and/or ordered to ensure jobs come in on time and on budget.
Works with travel coordinator to arrange travel to and from the job within contract and budget requirements.
Travels to a wide variety of locations, sometimes on short notice, to perform jobs.
Familiarizes themselves with the type of boat being worked on, researches information that could be helpful to the successful completion of the job.
Performs complex aluminum welding tasks in a wide variety of environments, often with limited resources in challenging climates.
May perform other tasks based on candidate capabilities (basic systems tear outs and installations, collar repairs or replacements, for instance).
Problem solves and improvises technical work using tools and materials available in the field.
Creatively problem solves issues and comes up with solutions that work for the customer and the company.
Communicates customer requests, changes, concerns and questions back to Customer Support Director and their Supervisor/Manager.
Maintain accurate records and reports of all customer interactions.
Completes Sit Rep reports daily while in the field.
Facilitates and oversees project wrap up documentation and checklist once work is complete, requests Customer Satisfaction Feedback to measure performance.
Exercises good judgment as it relates to both personal and business financial decisions related to service work.
Conducts oneself and communicates professionally while on and off duty while travelling on behalf of the company.
Aware of and sensitive to cultural protocols, customs, and requirements based on travel regions and customer preferences.
In between field service and warranty jobs, this team member will join an existing boat building team on the production floor to help with new boat builds.