Field Service Technician Trainee

GCI Communication Corp•Anchorage, AK

10h

About The Position

GCI's Field Service Technician Trainee represent the company’s service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office. Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components. Refer problems between the demark and headend or distribution center to network technicians. Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections. Utilize test equipment to measure and adjust signal strength to ensure optimum reception. Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs. Communicate with customers on-site and present additional service offerings. Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. Responsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies. Additional Job Requirements: This is a trainee level position within the telecommunications field service industry that is expected to attain job knowledge and competency through the company’s certifications, education, and training with higher-level technicians. Supports senior technicians by gaining a basic understanding of installation, modifications, and test procedures used to install, disconnect, and repair video, data, and voice services. Works under close supervision and work is reviewed by senior staff. Essential Duties: Acquire the ability to perform basic installation, service, testing, and repair of Video, Voice, and Data services to include: Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs. Organize daily workload and perform work utilizing industry standard test equipment and hand tools to install, maintain, or repair services. Explain non-technical procedures, equipment operation, answer customer questions, and promote sales of additional services. Evaluate field conditions, perform tests, and measure to determine signal quality. Ensure proper cabling from the tap or demark location to the customer premise equipment. Communicate with Dispatch or SMC to update and complete service orders or trouble tickets. Assist with new installations and trouble tickets in a timely manner. Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensure all documentation is updated in a timely manner. Escalate issues as needed to the appropriate department or management team. Work with senior technicians and respond to outages or other duties as required.

Requirements

Candidates must reside within 50 miles of Anchorage, Alaska
High School diploma or equivalent.
Upon hire may be required to complete Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Additional certifications or successful course completion may be required within a defined period after position acceptance.
Depending on location assigned may require six (6) months experience living in an arctic environment.
Must possess and maintain a valid driver’s license or successfully obtain a valid driver’s license within two (2) months of employment, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
Must work well in a team environment and be able to work with a diverse group of people and customers.
Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.

Nice To Haves

Six (6) months of general work history.
Telecommunications, technical, or customer service experience.
Relevant telecom industry or job specific certifications.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Responsibilities

Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
Refer problems between the demark and headend or distribution center to network technicians.
Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
Communicate with customers on-site and present additional service offerings.
Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
Responsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies.
Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
Organize daily workload and perform work utilizing industry standard test equipment and hand tools to install, maintain, or repair services.
Explain non-technical procedures, equipment operation, answer customer questions, and promote sales of additional services.
Evaluate field conditions, perform tests, and measure to determine signal quality.
Ensure proper cabling from the tap or demark location to the customer premise equipment.
Communicate with Dispatch or SMC to update and complete service orders or trouble tickets.
Assist with new installations and trouble tickets in a timely manner.
Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, ensure all documentation is updated in a timely manner.
Escalate issues as needed to the appropriate department or management team.
Work with senior technicians and respond to outages or other duties as required.