Field Service Technician - Tractor

Altorfer•Hammond, IN

1d•Onsite

About The Position

This position involves performing service repairs and preventive maintenance, while providing superior service and representing Altorfer’s professional image. The role requires working in the field/shop environment and at customer jobsites, with travel between locations. Key responsibilities include properly completing all service reports, inspection checklists, and timecards, as well as communicating job status to customers and office personnel. The technician must be proficient in using SIS, ET, parts, and service manuals, and capable of in-depth electrical, hydraulic, and power train troubleshooting. Maintaining company-supplied tooling and equipment, including a service vehicle, is essential. The role emphasizes efficient, high-quality repairs, maintaining a clean working environment, and taking full ownership of tasks while adhering to safe working practices and industry standards. A high level of customer satisfaction, excellent work ethic, neat appearance, and good communication skills are crucial.

Requirements

High School Diploma or equivalent
Three years Heavy Equipment experience
Excel and email skills
Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field
Must be able to work independently
Ability to use resources for information (when written documentation is not available), has good decision making practices and ability to follow directions
Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel
Must have good organizational skills and ability to write technical reports
Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word
Must maintain a Class “B” CDL

Responsibilities

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines
Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher
Ability to use SIS, ET, parts and service manuals
Properly segment jobs and order parts accordingly
Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis
Effectively communicate job status to customers and office personnel
Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop
Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation
Maintain Altorfer supplied tooling and equipment, including company provided service vehicle
Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible
Perform mechanical work relating to the business of the department
Keep current with industry standards
Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills
Take full ownership of job
Use safe working practices
Must maintain a Class “B” CDL
Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse