Field Service Technician – Special Projects

DOC Maintenance LLC • Charlotte, NC

28d

About The Position

The Field Service Technician – Special Projects performs specialized installations, upgrades, and high-impact service assignments supporting company initiatives and client-specific projects. This role requires strong technical expertise, adaptability, and professionalism to ensure high-quality execution and customer satisfaction. This position requires 100% travel and may involve overnight stays of up to 3 weeks at a time.

Requirements

• High school diploma or GED.
• 1+ years of equipment repair or field service experience (mechanical and electrical).
• Ability to read and interpret schematics and technical documentation.
• Valid driver’s license with a clean driving record.
• Excellent communication and customer service skills.
• Highly organized, adaptable, and self-motivated.
• Ability to lift up to 50 lbs., stand/bend for long periods, and work at heights over 6 ft.
• Willingness to travel up to 3 weeks per month nationwide.

Responsibilities

• Execute preventative maintenance, repairs, installations, upgrades, and retrofit projects across multiple customer locations, ensuring all work meets scope, quality, and safety standards.
• Assist with new store setups, equipment retrofit programs, and pilot testing, collaborating with project leadership to deliver consistent, on-time results.
• Diagnose and repair complex electromechanical, electrical, and mechanical problems, implementing effective and lasting solutions to minimize downtime.
• Coordinate with Operations, Project Management, and Field Leadership to review project documentation, schedules, and materials.
• Accurately complete all work orders, ensuring photos, notes, and materials are properly logged for billing and quality control.
• Ensure compliance with all company policies and safety requirements, including PPE, LOTO, and mechanical/electrical safety standards.
• Share field insights with leadership, trainers, and project managers to enhance procedures, documentation, and training programs, contributing to standardization and quality improvement.
• Communicate effectively with customers and team members, maintain a professional demeanor, and support additional field assignments, warranty work, or after-hours needs as required.
• Provide technical support and feedback to improve service procedures and project outcomes.
• Maintain accurate service and project documentation through company systems.
• Support other field assignments or service calls as needed.

Benefits

• Competitive compensation and year-round workload with guaranteed hours.
• 401(k) with company match up to 4%.
• Company vehicle, phone, tablet, and gas card provided.
• Comprehensive Medical, Dental, and Vision plans.
• Life, Short- and Long-Term Disability Insurance.
• Flexible work schedule and strong technician support.
• Ongoing training and professional development opportunities.
• Stable company with nationwide service and long-standing customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees