Field Service Technician - Replacement Windows

The Marvin Companies Inc•Cleveland, OH

36d•$24 - $28

About The Position

At Marvin, we're driven by a simple but powerful purpose: to imagine and create better ways of living. For over 100 years, we've been a family-owned and -led company committed to helping people live healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes. Infinity Replacement is our dedicated window and door replacement business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying. As a Field Service Technician, you will provide post-sales support for Infinity windows and doors, ensuring every customer receives an outstanding experience. You'll be the trusted expert who resolves service issues, communicates professionally, and represents Marvin's commitment to quality.

Requirements

Dependable, proven work ethic and a self-starter.
Excellent social skills; ability to deliver a difficult message and manage customer expectations.
Excellent computer skills
A positive can-do attitude with the ability to think outside the box to resolve service issues.
Make sound decisions that impact the company from a financial standpoint.
Excellent organizational skills to effectively handle weekly work schedules.
High school diploma or equivalent experience
Shown experience with installing replacement windows and doors.
Excellent driving record and valid driver's license on an ongoing basis
Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.

Responsibilities

Provide post-sales support for Infinity windows and doors.
Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.

Benefits

Company vehicle provided
Laptop or iPad provided
health insurance
paid holidays
paid parental leave
a 401(k) retirement savings match
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing - recognizing everyone's contribution to Marvin's success
Giving at Marvin - participate in organized volunteer opportunities
Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships