Field Service Technician - Power Generation

Ziegler Caterpillar • Sioux City, IA

1d • Onsite

About The Position

Ziegler CAT is seeking a full-time, experienced Field Service Technician to troubleshoot, repair, and maintain Caterpillar power generation equipment and other industrial generators for customers around their Sioux City branch. A company truck is provided for this role. Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa, and northern Missouri. Ziegler is committed to providing employees with an excellent work environment, career development tools, great benefits, work/life balance, and ongoing professional development and training, adhering to their philosophy that customer success leads to Ziegler's success.

Requirements

• 2-year technical college degree in diesel technology or related field; or high school diploma/GED and 2 years of comparable shop mechanic experience
• 5+ years of relevant experience in mechanical, electrical & diesel maintenance/repair, some field experience preferred
• Knowledge of electricity and electronics, engine diagnostics, failure analysis
• Possess the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.
• Ability to write and communicate effectively, interact with supervisors, customers and team members
• Basic computer skills to document work orders and utilize online diagnostic systems
• Own mechanic tool set
• Ability to maintain a safe and clean work environment including service truck
• Willing and able to respond to after-hour emergency calls as directed by the supervisor
• Must have and maintain a clean driving record
• Class A CDL or willingness to obtain one within a defined period
• Obtain a DOT medical certification card
• Pass a DOT pre-employment drug screen & physical due to the role being deemed safety sensitive position
• Able to operate equipment safely

Nice To Haves

• Previous experience working on Caterpillar engines a plus but not required

Responsibilities

• Troubleshoot and repair electric power generation equipment including gas and diesel engines, generators, transfer switches and switchgear, fire pump engines, and other industrial engine applications at the customer’s location
• Uses a high degree of independent judgment to repair a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems
• Work safely at all times, following company policies, procedures and standards
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Work collaboratively and assist other technicians as needed regarding troubleshooting repairs
• Document work orders in a complete and timely manner to ensure a high level of customer satisfaction; identify and communicate the need for parts for inventory
• Willing and able to respond to after-hour emergency calls as directed by supervisor

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance
• Safe, clean and friendly work environment
• Competitive pay
• Advancement opportunities
• Ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree