Field Service Technician - Millwork

Erie Materials Albany Inc•Roessleville, NY

22d•Onsite

About The Position

ERIE MATERIALS Exceptional Service, Integrity, Care for People, Excellence Erie Materials, a Certified Great Place to Work and privately owned and operated company since 1973, is built on these values. We care about our people and team. For more than five decades, Erie Materials has provided high-quality products and exceptional service at the best value to professional contractors. Today, we are the leading distributor of building products in upstate New York and northeast Pennsylvania. SUMMARY: We have an immediate FT opening out of our Albany Branch for a Field Service Technician serving our customers in Albany, Binghamton, Utica and Poughkeepsie. This position is responsible for working with customers and home owners to address issues with installed windows, and doors. This position requires daily driving to service calls at customer homes. The Service Tech is expected to maintain professional behavior and appearance at all times and may be asked to work more than 40 hours in a work week. We look for dynamic people who: are hardworking, team-oriented and take initiative have great attitudes, high energy and enjoy focusing on customers can communicate well, set good examples and comfortably take the lead will hold themselves accountable for doing a great job everyday are interested in elevating their career with a company who genuinely cares about them

Requirements

A clean drivers’ license.
Have experience working with consumers.
Outstanding customer service and telephone skills.
Proficient use of iPhone and iPad is preferred.
Minimum 2- years experience working with Door and Window Installation.
Possess solid product knowledge of doors and windows to assist customers effectively.
A carpentry background, including the installation and repair of windows and doors and the skills of an experienced craftsman are desired including measuring, caulking, and using power tools.
The ability to recognize, diagnose and solve manufacturing defects, common installation issues and adjustment problems with these types of products.
The ability to work from ladders and scaffolding, and/or in tight spaces.
Ability to lift up to 100 lbs.
Qualified applicants should submit a resume, cover letter and references
All applicants must submit to a pre-employment drug screening. Any offer of employment will be conditional on passing this exam. In addition, all those hired will be subject to additional drug testing as outlined by The Erie Materials, Inc. Drug-free Workplace Policy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
High school diploma or general education degree (GED); 2-years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Employee must have clean, valid driver’s license.

Nice To Haves

A carpentry background, including the installation and repair of windows and doors and the skills of an experienced craftsman are desired including measuring, caulking, and using power tools.
Willingness to travel: 50% (Preferred)
Proficient use of iPhone and iPad is preferred.

Responsibilities

Systematically repairs wood and vinyl windows and doors in a timely fashion.
Removes & replaces glass from window sash using proper safety procedures.
Removes silicone and stickers from glass as appropriate.
Cleans up jobsite when work is completed.
Schedules routine vehicle maintenance.
Drives safely and maintains a clean motor vehicle report.
Communicates with supervisor when there are issues on the job that require further attention.
Completes and turns in detailed paperwork neatly, accurately and on time.
Calls ahead to every stop including “not confirmed” stops.
Communicates with Service Coordinator to fill in time slots that cancel; also adjust time for additional stops.
Answers the phone in a professional & pleasant manner.
Use ladders and scaffolding system as needed following all safe practices.
Use power tools efficiently and safely using all necessary protective wear.
Takes pictures off all issues including product ID stickers and emails them to Service department as needed.
Trouble shoots and diagnoses issues with product manufacturing or installation and communicate effectively and professionally with Service supervisor and customer as needed.
Maintain parts inventory in the service van at all times.
Performs other duties, as required.