Field Service Technician IV

OKUMA AMERICA CORPORATION•Charlotte, NC

About The Position

The Field Service Technician Level 2-4 at Okuma America Corporation is responsible for identifying root cause and corrective action in repairing a variety of Okuma products and installation of high-tech machines when necessary. Troubleshooting skills include mechanical alignment, hardware, software, peripheral devices and automation. This position will keep management informed of status by providing feedback to distribution, end users and Okuma service management with detailed trip reports. They will also produce technical/how to manuals strengthening distribution's ability to solve end user problems without Okuma direct support. This position contributes to the accomplishments of the customer service department through resolving complex problems that clearly exceeds the scope of distribution's ability. The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associates Degree in Electronics or equivalent experience
Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics
5 years of prior machine tool experience (Okuma preferred)
Customer centric behavior and great team attitude
Must effectively prioritize and manage multiple responsibilities
Ability to work independently or as part of a team
Ability to work in a fast-paced production environment
Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include the use of: laser, ball bar, micrometers, calibers, precision levels, precision indicators, dynamometers, etc.
Advanced assembly drawing interpretation
Strong analytical and troubleshooting skills
Customer centric behavior and great team attitude
Basic mechanical/electrical skills
Ability to read blueprints, electrical schematics a plus
Basic use of hand tools and variety of electrical and mechanical devices, such as precision measuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.
Use of basic PC tools, such as Outlook, Word, Excel
Strong troubleshooting skills
Excellent verbal and written communication skills, as well as exceptional listening skills
Exceptional ability to speak and write effectively in a business environment
Exceptional ability to ask necessary questions
Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong math skills
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative
Maintain annual OSHA safety certifications as required by job duties
Frequent travel required (75+%

Nice To Haves

FANUC CNC experience (preferred)
Okuma-Howa product knowledge (preferred)
Prior technical writing experience (preferred)

Responsibilities

Travel to customer facility to provide troubleshooting and repair support when required
Travel to customer facility for installation of new introductory model equipment
Travel to customer facility for installation of retrofits and install design improvements
Diagnosing and helping our customers with problems either on the phone or by e-mail
Generate technical bulletins and repair manuals
Adheres to all company employment policies and safe practices
Performs other duties as assigned and explores opportunities to add value

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