Field Service Technician - Inspection

JBT Marel•Gainesville, GA

12d•$25 - $35•Remote

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Field Service Tech (FST) is the front-line field service representative and is responsible for fulfilling the customer's expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training. What you will be doing: · Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites. This involves preparing for service activities, offering aftercare for new installations, staying in regular contact with the customer, and reporting on progress. · You will report to the Field Service Manager · Extensive travel within the allotted territory · Must be able to lift up to 50lbs.

Requirements

Bachelor's degree in Mechatronics, Electrical Engineering, or automation engineering, or vocational-level degree in the same area with several years of relevant experience, or Equivalent work experience
Knowledgeable in customer service principles and processes, including assessing customer requirements, ensuring service quality, and evaluating customer satisfaction levels.
Customer face-to-face interaction skills and commercial service skills
Social perceptiveness
Technical competence in an engineering discipline
Solid knowledge and experience with common business applications such as MS Outlook, Teams, Excel, etc.
Have a good command of the English language.
Must have or obtain a US Passport
Valid US drivers' license with insurable driving record.
Must be authorized to work in the US without sponsorship now or in the future.
Must be able to lift up to 50lbs.
Extensive travel within the allotted territory

Nice To Haves

Industrial electrical certificate.
Poultry industry experience.

Responsibilities

Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites.
Preparing for service activities
Offering aftercare for new installations
Staying in regular contact with the customer
Reporting on progress