Field Service Technician - Industrial Ovens

Hillenbrand • Whitewater, WI

5d • Remote

About The Position

As a Field Service Technician - Industrial Oven Specialist at Coperion, you will serve as a technical ambassador supporting customers across North America and globally. Your primary focus will be on installation, commissioning, troubleshooting, and maintenance of industrial oven systems and related thermal processing equipment. This role offers an exciting opportunity to work in a dynamic environment, providing hands-on support to ensure equipment operates at peak performance and meets customer expectations. Location: Candidates can be located anywhere within the continental US and live within 1 hour of an international airport. Travel: This role requires extensive travel to customer sites. Travel Monday-FRiday, home most weekends. (Per Diem, Overtime, Company Credit Card, Paid Travel Expenses.) What You’ll Do As a Field Service Technician, you will serve as a technical ambassador for Coperion, supporting customers across North America and globally. Your primary focus will be on: Installation & Commissioning: Lead or support the setup and start-up of industrial ovens and related extrusion systems, ensuring optimal performance and adherence to engineering specifications. Troubleshooting & Maintenance: Diagnose mechanical, electrical, and control system issues in the field. Perform corrective actions and preventive maintenance to minimize downtime. Customer Training: Provide hands-on and classroom-style training to customer personnel on equipment operation, safety, and maintenance best practices. Technical Reporting: Document service activities, complete detailed trip reports, and submit field data to internal teams for analysis and follow-up. Documentation: Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment. Training and Support: Provide onsite training and support for clients with the proper use and maintenance of automated equipment. Cross-functional Collaboration: Interface with engineering, manufacturing, and customer service teams to relay field insights and contribute to continuous product improvement. Team The Field Service Technician will be part of the Aftermarket Service team and report directly to the Manager of Field Service Support.

Requirements

• Associate degree in industrial electricity, electronic engineering technology, or equivalent technical training.
• Minimum 5 years of hands-on experience with industrial ovens, preferably in field service or capital equipment assembly.
• Strong mechanical and electrical aptitude, including ability to read schematics and interpret engineering documentation.
• Proficiency with hand tools and diagnostic instruments (e.g., multimeters).
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Must reside within one hour of a major airport.
• Valid driver’s license with a clean driving record.
• Willingness and ability to travel domestically and internationally, often on short notice, with flexibility to travel up to 70% of the time.

Nice To Haves

• Associate degree in industrial electricity, electronic engineering technology, or equivalent technical training.
• Experience with bakery or extrusion equipment.
• Experience working with: HMI (Human Machine Interface), Wonderware using RS Logics 5000, CompactLogix Processor/Allen-Bradley, RSView, ControlLogix, RS Logics 500, Omron PLC/HMI, and related systems.
• Knowledge of computer networking, Ethernet IP, Devicenet, RS232 communications, and motor drive technologies such as AC/DC Drives and VFDs.

Responsibilities

• Installation & Commissioning: Lead or support the setup and start-up of industrial ovens and related extrusion systems, ensuring optimal performance and adherence to engineering specifications.
• Troubleshooting & Maintenance: Diagnose mechanical, electrical, and control system issues in the field. Perform corrective actions and preventive maintenance to minimize downtime.
• Customer Training: Provide hands-on and classroom-style training to customer personnel on equipment operation, safety, and maintenance best practices.
• Technical Reporting: Document service activities, complete detailed trip reports, and submit field data to internal teams for analysis and follow-up.
• Documentation: Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment.
• Training and Support: Provide onsite training and support for clients with the proper use and maintenance of automated equipment.
• Cross-functional Collaboration: Interface with engineering, manufacturing, and customer service teams to relay field insights and contribute to continuous product improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees