Field Service Technician II - California Institution for Men - Chino, CA
About The Position
Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and install all Securus’ products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to an FSA and/or FST1.
Requirements
- High school diploma or GED
- 3 years of installation repair and maintenance of telecom and networking devices.
- Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
- Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
- Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.
Nice To Haves
- Experience in conduit bending (EMT and Rigid)
- Microsoft Certifications (A+, N+, MCSE etc.)
- Cisco Certifications (CCNA etc.)
- Electronics / Electrical Certification or Degree
- 6 years or more of related experience
- Wireless technology experience
- Fiber termination experience
- Previous experience working in law enforcement or correctional environment
Responsibilities
- Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
- Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
- Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
- Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
