Field Service Technician I

Altice USA Inc.•Bishop, CA

50d

About The Position

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary Under general supervision the BBT I Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations. Dual usage and knowledge of coaxial cable and fiber in certain communities.. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.

Requirements

High School Diploma or equivalent
Ability to communicate in person and by telephone
Ability to drive Company vehicle in a safe and responsible manner
Knowledge of basic mathematics
Knowledge of basic electronics
Skill in using a Windows-based computer
Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
Ability to prioritize and organize effectively
Ability to work independently and with others
An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

Responsibilities

Provides quality internal and external customer service surrounding the Company values
Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer selected locations.
Utilizes network tools and troubleshooting knowledge to resolve network problems
Resolves issues at installation and on scheduled service call from customer's selected locations to tap
Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
Resolves or escalates customer complaints, as appropriate
Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
Meets scheduled appointment windows
Completes work orders and other documentation on paper and/or by mobile device
Represents Company to collect payments and equipment; secures appropriate customer signatures
Maintains network integrity through preventive maintenance and home certifications.
Adheres to established maintenance windows for all outages
Uses small hand tools, power tools, meters, and other test equipment
Maintains and secures Company truck and equipment
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals
Performs other duties as assigned