Field Service Technician I - Copiers & Printers (Digital Imaging Equipment)
About The Position
If finding effective solutions and delivering exceptional service to customers sounds like your kind of job, Canon USA wants to hear your story. We're a leader in imaging technology, solutions, and services - and we're actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment. In this hands-on role, you'll provide on-site technical service in a customer-focused, business-critical environment, ensuring peak performance and maximum uptime for Canon devices. This is a daytime, customer-facing role that requires professionalism, reliability, and technical skill.
Requirements
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Responsibilities
- Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon's Service and Parts Standards.
- Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
- Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property.
- Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site.
- Delivering high levels of customer satisfaction through clear communication and dependable support.
- Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.
Benefits
- Employee referral bonus
- Employee discounts
- Dress for Your Day" attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can't get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
