Field Service Technician Dispatcher

Wagner Equipment • Pueblo, CO

14d • $64,641 - $88,885

About The Position

Wagner Equipment Co. offers challenging career opportunities, extensive training
and employee development along with an opportunity to grow your career and
thrive under Wagner’s reputation for excellence. We offer excellent benefits and
supply you with the tools you need to maximize your potential and grow within
Wagner.

The Field Service Technician Dispatcher is responsible for job control, changes,
and scheduling for field-related repairs as required by customers and providing
daily direction to technicians in determining, assigning and coordinating their
work in a manner that reflects the company’s vision of working as “One
Professional Team.”

Pay Rate: $64,641.37 - $88,884.66 Annually
Pay is dependent on education and experience.

Requirements

• High School Diploma or GED
• 3+ years in a position requiring strong communication skills
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Basic knowledge of Microsoft Word, Excel, and Outlook
• Intermediate knowledge of DBS

Nice To Haves

• Some industry knowledge preferred

Responsibilities

• Maintains written record of communication to insure the customers are aware of scope of work to be performed
• Preorders parts and tooling as necessary
• Reviews problem work orders
• Invoicing & Closing work orders
• Initiates work order opening and assigns estimates value
• Updates work orders as the scope of the job changes
• Follows up with technicians on status of the assigned work order
• Provides communication to customer on schedules, warranty, etc.
• Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
• Communicates the new estimate to the customer via fax or e mail when the scope of work changes
• Prior to rework being completed, communicates with service manager the nature of the rework required
• Handles all incoming customer calls and inquiries pertaining to field service work
• Provides input to the Field Service Manager for truck and tool purchases
• Assists in identification and development of new market opportunities as they relate to Wagner Equipment Co.
• Serves as secondary contact for resident field servicemen
• Serves as initial contact for customers requiring field service repairs
• Adds segments to jobs as scope of job changes and changes job estimates at that time
• Establishes internal priority system for field manager to pick up workflow
• Communicates to the service clerk, information on problem jobs for resolution prior to invoicing (via the computer system or phone mail as a flagging system)
• Other duties as assigned by manager
• Assigns work orders to technicians as appropriate
• Provides input to the field service manager on employee performance and provides recommendations on employee appraisal and training needs
• Reports to the field manager any rework or non-productive activity on the part of technicians that occurs in the field operation

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance Life and AD&D InsuranceLife and AD&D Insurance
• Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees