Field Service Technician - Commissioning

Hamilton Storage Technologies • Franklin, MA

2d

About The Position

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems. Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.
Responsibilities
• Power up system warm• Hands-on troubleshooting at a system level• Daily updates, keep the back-office team apprised of your progress• Perform and pass the warm internal qualification• Teach system cold• Troubleshoot at cold (-20C)• Perform and pass the cold internal site acceptance test (SAT)• Assist with SAT• Support the service team with preventative maintenance service calls when available. • Perform corrections and repairs• Provide feedback to Hamilton Engineering on recommendations for system improvements• Utilize a variety of electronic and/or mechanical test equipment• Complete and submit paperwork & expenses in a timely manner• Communicate with the customer to ensure complete satisfaction and implement any necessary corrective actions• Interface with cross-functional work teams such as R&D, Customer Service, Product Management, Manufacturing• Follow company's ISO and Health & Safety procedures• Complete all work within the planned timeline.

Requirements

• High level of self-motivation to assist customers, and service people to overcome any problems that they may have which relate to our systems in a timely manner.
• Be able to stay positive and not be discouraged by scrutiny and suggestions
• Comfortable working in Cold Environments, -20c environment -80c components.
• Comfortable in confined spaces and still able to be aware of the environment.
• Comfortable working around live and wired systems.
• Microsoft Windows environment, Active directory, and SQL databases.
• IP addressing, Remote Desktop Protocols, and Driver Support
• Understand the system. Mechanically, electronically, sensors, motors, power distribution, software, configurations, backups, etc.
• Have excellent communication skills, which are appropriate for a customer-facing role.
• Be hardworking and enthusiastic with exceptional attention to detail.
• Be able to make decisions and act for customers based on knowledge and experience.
• Able to work independently with limited direction as well as in a team.
• Be capable of working under pressure without compromise.
• Must have the ability to manage and meet schedule commitments.
• Must be able to travel frequently and be flexible, subject to Business requirements.
• Willingness to work additional hours and the flexibility to work overtime as and when required.
• Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.

Nice To Haves

• A degree or working towards a degree is an advantage.
• Experience in automation or similar is essential. Experience working with customers in the life science/clinical/pharmaceutical field would also be an advantage.

Responsibilities

• Power up system warm
• Hands-on troubleshooting at a system level
• Daily updates, keep the back-office team apprised of your progress
• Perform and pass the warm internal qualification
• Teach system cold
• Troubleshoot at cold (-20C)
• Perform and pass the cold internal site acceptance test (SAT)
• Assist with SAT
• Support the service team with preventative maintenance service calls when available.
• Perform corrections and repairs
• Provide feedback to Hamilton Engineering on recommendations for system improvements
• Utilize a variety of electronic and/or mechanical test equipment
• Complete and submit paperwork & expenses in a timely manner
• Communicate with the customer to ensure complete satisfaction and implement any necessary corrective actions
• Interface with cross-functional work teams such as R&D, Customer Service, Product Management, Manufacturing
• Follow company's ISO and Health & Safety procedures
• Complete all work within the planned timeline.

Benefits

• Competitive Compensation
• Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
• Drug free workplace.
• It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees