Field Service Technical Support - Mason, OH

VEGA Americas•Mason, OH

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem. Troubleshoots service requests from customers utilizing team viewer or via phone. Occasional after hours remote support may be required. Provides support during on-site training demonstrations. Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs. Provides remote technical assistance to help troubleshoot and repair equipment. Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems. Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer. VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years. As an employee, you’ll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don’t take it from us alone, VEGA has been awarded a Cincinnati Enquirer’s Top Workplace Award for 9 years running! Our Mission: With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home. Our Values: Curiosity, Humanity, Simplicity, Connectivity VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status. We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability

Requirements

Associate's degree (A. A.) in Electronics Technology or equivalent
AND six months to one year related experience and/or training.
OR equivalent combination of education and experience.
Proficient in the following computer software programs:
Microsoft Office
CRM

Responsibilities

Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
Troubleshoots service requests from customers utilizing team viewer or via phone. Occasional after hours remote support may be required.
Provides support during on-site training demonstrations.
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
Provides remote technical assistance to help troubleshoot and repair equipment.
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

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