Field Service Tech - Metro Boston

UnitedHealth Group•Boston, MA

3d•$29 - $52•Onsite

About The Position

Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Optum/Atrius Field Service Team provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Optum/ Atrius Field Service provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.

Requirements

Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration
Proven knowledge of PC hardware and peripherals
Experience supporting remote and work-from-home staff
Driver’s License and access to reliable transportation
Ability to be office-based in Metro Boston

Nice To Haves

Proven excellent verbal and written communication
Demonstrated effective time and resource management
Proven solid deductive skills for system analysis and problem-solving
Ability to manage multiple activities

Responsibilities

Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics
Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required
Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
Assist the clinical staff by maintaining IT readiness for day-to-day operations
Support project work which includes but not limited to the following: New product Rollouts Department moves and buildouts Refresh of Desktop IT equipment