Field Service Tech

Fairbanks Morse Defense • Jacksonville Beach, FL

3d

About The Position

A Field Service Technician (FST) is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense, commensurate with appropriate certification.
Products may include, but are not limited to:
Diesel engines
Electrical controls
Roll-up doors
Cranes
Elevators
Davits
The FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The FST must also maintain continuous communication with Regional Offices and direct managers.

Requirements

• High School Diploma or GED required
• One or more of the following:
• Associate degree in technical discipline and four years of military or relevant industry experience
• Four years of military or relevant industry experience in similar or equivalent product lines serviced by FMD
• Reliable team player with professional demeanor
• Ability to read and interpret product line diagrams and blueprints
• Strong written and verbal communication skills
• Excellent organization and planning skills
• Proficiency in Microsoft Office
• Strong mechanical aptitude
• Valid driver’s license and eligibility for company credit card
• Ability to travel up to 75% (domestic and international, including weekends, evenings, holidays, and emergency callouts)
• Must hold a valid U.S. Passport or be able to obtain one within 3 months of hire
• Must meet NOFORN requirements for access to Unclassified Naval Nuclear Propulsion Information — proof of U.S. Citizenship required (U.S. Passport, Birth Certificate, or Naturalization Certificate)

Nice To Haves

• Knowledge of diesel and spark gas engine test equipment and theory (preferred)
• Basic understanding of gas compression and associated hazards (preferred)
• Foundation in pneumatics, hydraulics, PLCs, and electronic controls (preferred)

Responsibilities

• Diagnose problems and develop solutions for qualified products
• Work independently on qualified products
• May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work
• Meet qualifications for providing Tech Rep support services
• Stay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters
• Keep service manuals updated with the latest revisions
• Document work performed on Service Reports and write Condition Found Reports
• Operate safely in accordance with published guidelines
• Wear appropriate PPE as required
• Report all work-related accidents or injuries immediately
• Complete annual safety training as outlined in the regional schedule
• Provide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)
• Obtain and maintain certification per Service Progression Requirements
• Provide estimated time of arrival to customers when applicable
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)
• Provide proper and adequate communication to internal and external customers
• Complete maintenance documentation properly and deliver to the customer upon completion
• Strive to achieve a “first time fix” on all service calls
• Maintain customer satisfaction rates in accordance with company guidelines
• Maximize productivity by combining service opportunities
• Complete all work efficiently and on schedule
• Maintain utilization rate per company standards
• Adhere to company dress code and safety regulations
• Follow escalation processes and procedures
• Communicate effectively with all levels of the organization
• Act as a role model for other Field Service Technicians — lead by example
• Conduct yourself with professionalism and high-quality service delivery
• Manage stressful internal and external customer situations with diplomacy
• All other duties as assigned

Benefits

• Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match.
• In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED