Field Service Tech

NVENIA•Wood Dale, IL

1d•$27 - $41•Onsite

About The Position

nVenia is a packaging machinery manufacturing and service organization widely known to have the widest selection of packaging technology under one roof and is dedicated to providing our distributors and end-users the highest quality product and support. nVenia brings Duravant packaging leaders Arpac, Hamer-Fischbein and Ohlson Packaging together to create next-level packaging equipment integration and innovation. One name, in one location, with one shared focus: our customers and the problems we need to solve. This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit. POSITION SUMMARY The Field Service Technician is responsible to deliver total equipment lifecycle management services that optimize the performance of OEM equipment throughout its entire life cycle. These services include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts and provide upgrades/modernization. A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments.

Requirements

Must be at least 21 years of age, with a valid driver’s license, good driving record and passport
Associate or bachelor’s degree in Mechatronics is desired
EE, EET, EECS or Industrial Electronics degree is a plus
Minimum of five years’ experience troubleshooting and repairing electro-mechanical machines in the field
Travel up to 80%, including overnights as necessary
Solid knowledge and interaction of mechanical, electrical, and pneumatic components
Interpret complex technical information involving mechanics and electronics, including schematics
AB CompactLogix PLC and RSLogix500/5000 programming
Minor modifications to PLC programs including ability to add rungs, add timers, open and close contacts
Access networks though PLC to troubleshoot issues, download and upload programs.
AB PanelView HMI programming
Variable Frequency Drive (VFD) parameter configuration
Servo drives and motors configuration
Microsoft Windows Office Suite of applications, terminal emulation software, networking communication
Analytical ability to solve problems and determine root causes
Ability to make timely, informed decisions that consider facts, goals, constraints, and risks
Self-Management – Manages time and resources to achieve objectives
Effective communication skills – written and verbal

Nice To Haves

Experience with robotics and industrial robot application beneficial
Military experience a plus
PLC integration experience a plus.

Responsibilities

Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
Perform mechanical and electrical modifications including PLC programs and servo drive configuration
Conduct site visit meetings with customer contacts to include explanation of job scope and work completed
Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
Achieve service delivery goals including response time, first time fix and customer satisfaction rates
Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
Provide off-hour and weekend emergency technical support on a scheduled rotation
Responsible for timely and accurate documentation of all service activities
Provide equipment reliability feedback to quality engineering and collaborate on improvements
Attend training classes and technician meetings as required
Comply to industry, company and customer safe working practices
Extensive travel